Payment Methods

We currently accept Visa and Master cards. 

 Shipping Methods

UPS Ground or you can also select to pick items up at the Seattle warehouse ($5* handling fee). We will call when order is ready to be picked up.

* For in stock items only.  Special orders will have an additional freight charge at time of pickup.

Returns
Call Customer Service at 1-800-858-0250, Monday through Friday from 8:00 a.m.-4:00 p.m. PST for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to Thera Tek USA, 4918 Leary AVE NW, Seattle, WA 98107. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number.

• No returns will be accepted after 30 days. After 30 days all warranty concerns will be handled directly by the manufacturer.
• 25% restocking fee on all returns.
• Canceled 'Special Orders' are subject to freight charges.
• All returns must have an RGA number (returned goods authorization number can be obtained from our Customer Service Department--see above).
• All unauthorized returns are subject to an additional 15% processing fee and $10.00 administrative fee.
• All returns must be in original packaging and received in new and resalable condition.
• The customer is responsible for properly packaging and protecting the item during its shipping back to Thera Tek. Initial freight charges are not credited.
• If you receive merchandise as a result of a Thera Tek’s error, we will pay for the return shipping expense and no restocking fee will be applied.
• For health reasons we are unable to accept returns or exchanges (pillows, braces, personal care, hot packs ...etc) of certain products. If you have any questions or concerns please call or email first before ordering.

* Please consult a doctor or therapist about needs\sizing before ordering.  It is the customer’s responsibility to ensure they are ordering the correct size and product.

Damaged Goods
If a shipment arrives damaged or if the box appears damaged: Note damage on the delivery bill and have the driver sign it, acknowledging the damage Contact the TheraTek Customer Service Department within 5 days of receipt (800-858-0250). Save the container and merchandise for inspection